Which is more important?
The
closure of Uninor network in Mumbai reminds me of the peculiar kind of
questions asked in an entrance exam conducted by Xavier Labour Relations Institute
(XLRI). If one is aware of the exam, by now, it would be understood that I
am speaking about Decision making. What is basically tested in this section is
the ethics. What would one do when there is a choice between business profits
and ethics? We all, or at least few of us, think that profit is more important
for business. What the institute teaches us right at the entrance level is to
value ethics over profits. No wonder, some argue that this is not the case in
real life.
The
Uninor Telecom service has exemplified us the lesson that is taught by the
institute. When Supreme Court ordered to close all the operation that did not
win spectrum Uninor had to close down its service. While closing its service,
what it assured is the transparency to its existing customers. The service has
promised the port out facility to the existing customers in Mumbai. Not limiting
to that, the service also promised to sign a roaming agreements with other
existing operators which ensures the other circle (other than Mumbai) customers
get seamless connectivity when they travel to Mumbai. When it came to the
employees, it ensured that it would provide assistance to find new employment. It also indicated that few employees of Mumbai
region will be employed in other regions. The latest development tells us that
Uninor has started refunding the balance to the prepaid customers.
Uninor might have lost 18 Lakh customers
in Mumbai, but has certainly gained a faith of its transparency. The example of
Uninor has a tacit lesson for all of us.
